Larrivee customer service

[ianc]

I was wondering if anyone has had problems getting a reply from Larrivee's customer  service dept.
I have sent them 2. E mails over the past 6 weeks,concerning  my new guitar  and have for no response.

[Mikeymac]

I was wondering if anyone has had problems getting a reply from Larrivee's customer  service dept.
I have sent them 2. E mails over the past 6 weeks,concerning  my new guitar  and have for no response.

I would say just keep trying. Have you tried communicating with them through the website? You could put in your guitar's serial number, and then ask a question about it from there.

It is frustrating, don't know what else to tell you. Because of Covid they were shut down for awhile, but I believe they're working again (although, since they're in California, who knows?). They may be shorthanded because of all this virus crap...it's impacting everyone's business in all kinds of ways.

[eded]

I'd try an old fashioned phone call.

Ed

[B0WIE]

They're usually petty slow when it comes to email. I've surprisingly had phone calls answered on first attempt though. With the pandemic and holidays, a lot of businesses are inundated so expect delays. I myself am about to go back to a mountain of customer emails after typing this. This year has been insane for many of us who sell music related products.

[gtrplayer]

I called customer service by phone a couple months back and Jean Larrivee answered.  I had a question about some tuners I was purchasing and he was very helpful.

[J M Larrivée]

I was wondering if anyone has had problems getting a reply from Larrivee's customer  service dept.
I have sent them 2. E mails over the past 6 weeks,concerning  my new guitar  and have for no response.

 All incoming emails are responded to daily. I know, because I check. If we are not responding then your email is not getting through. Try entering the word "Guitar" in your subject line or try using the contact page on the website.

- John jr.

[J M Larrivée]

They're usually petty slow when it comes to email.

I do not believe this to be accurate at all. All emails are responded to daily, or next at the latest if the response requires further resource on our part. Emails are responded to 7 days a week in most cases, even up until 10:00pm PST. I know, because I monitor it exclusively.

- John Jr.

[jazzereh]

I have emailed a couple of time over the past few weeks, most recently just before Christmas, and got a response by the next day.  I've never had an issue getting a response from Larrivee.  Always great service.

[mike in lytle]

I have emailed Larrivee 5 times in a bit more than a year, and got a reply back in two days max.
JM has also mentioned the Larrivee forum a couple times in his replies, in a very complimentary way, without my mention of the forum or that I am a member.
Mike

[ianc]

FYI
I sent another Email to Customer Service  today,and got a reply this afternoon.
I put GUITAR  in the heading and it went through.
For whatever reason my 2 emails went  into spam mail.
Thanks for the all the info.

[B0WIE]

I do not believe this to be accurate at all. All emails are responded to daily, or next at the latest if the response requires further resource on our part. Emails are responded to 7 days a week in most cases, even up until 10:00pm PST. I know, because I monitor it exclusively.

- John Jr.

Well, it was sure accurate in my case. One took about two weeks, the other longer. However, it's been a couple years since I've emailed Larrivee so if you've changed your protocol, fair enough. I did not fabricate what I said though.

[GMH]

I requested some info a couple of weeks before Christmas and got quick replies. Sent one just prior to Christmas, no reply. Wonder if they are closed between Christmas and New Years Day?

[J M Larrivée]

I requested some info a couple of weeks before Christmas and got quick replies. Sent one just prior to Christmas, no reply. Wonder if they are closed between Christmas and New Years Day?

Hello GMH,

  Our inbox is cleared and nothing outstanding. I would resend your email, or tell me your email address and I will rescan the spam/junk folders.

Thanks

[czgunner]

My experience has been fantastic. They always respond quickly. If they don't answer the phone, leave a message and theyll call right back.


Sent from my Pixel 3 using Tapatalk

[Dale_I]

^^^ What he said ^^^
Over the years I've both called and emailed and have always received a response in a reasonable time.