RESOLUTION in progress: Larrivee OM-03R twelve: New Case Countdown.

[whiskeyjack]

edit:  The new case arrived today, January 26:  Here's some pictures.  EXCELLENT customer service.  Sixteen days from notification to resolution.

Old case fit:

New case fit:

Comparison photos:




_____________________________________________

I just heard from Larrivee customer service today that "they're working on getting some cases" (for the OM-03R twelve string).   I did NOT expect this.  Responsiveness to a legitimate complaint, that a company hadn't budgeted for and hadn't planned on resolving, is an unusual sign in this day and age.   Hopefully, they'll followup in a timely manner.  It will probably be "weeks" before cases are available.   I'm interested to see how long it actually takes a small company like Larrivee Guitars to move from problem awareness to resolution in a situation like this.

With that, I'm holding off on ordering the Cedar Creek custom case, (geeze, that's a nice case though:-)), until I know a little more about what Larrivee Guitars comes up with.

Resolution In Progress

I'll post the thread history on this issue here for information if anyone is interested.

http://www.larriveeforum.com/smf/index.php?topic=9584.0
http://www.larriveeforum.com/smf/index.php?topic=9691.0

[Randy_R]

Good for everyone all around... 

[Redeemed]

Sounds like the Larrivee we're all familiar with.  :WNK>


-dan

[whiskeyjack]

Dan:

I'm just now gettin' to know 'em.  I'm encouraged.

Randy:

Are those chocolate? 

[jimmyd]

I'm glad to hear that you are going to get some help. I'm sure that all manufacturers cringe at unexpected costs like these. Larrivee is very consistent about satisfying customer needs even when it costs them to do so and even for their entry level units where the margins are already tight. Thanks for letiing everybody know right away. Hey you can buy us a lot of donuts for the $399.00 you are going to save ^_^

[ronmac]

Dan, it'll all work out.

Those look like maple dipped to me, but I could be wrong; they may be boston creams. 

[Casino_Phil]

Hmmmph!  And there I was using the case situation as a reason not to hanker for an OM 12-string sometime in the future...  :TON> 

In fact, now that I think of it, it was a certain WhiskeyJack whose helpful e-mail exchange about a year ago resulted in me buying my D-03 MT rather than a cheaper alternative (I think a Blueridge was the candidate).  I think he's a secret Larrivee agent!   ^_^

[ronmac]

We're all Secret Agents, and we have you surrounded!  :POL> Now can we have some donuts?

[Casino_Phil]

Would that be a request for 03 series donuts (just a scattering of sugar) or 10 series (iced/frosted)?  Or dare I offer you a 50/60 series donut, with the bigger hole?!   

[whiskeyjack]

Thanks for letiing everybody know right away. Hey you can buy us a lot of donuts for the $399.00 you are going to save

Education surprises me sometimes.  This is a truly fantastic forum.  Unlike any other I frequent.  It's a DIRECT conduit to the Larrivee production lines.   I really had no idea.

The sequence of events went like this: I called customer service with a congenial complaint and some questions; it was initially ignored by Larrivee customer service; I posted a thread on the forum asking for advice; enough of you posted to draw attention to the issue; management at Larrivee took notice (and probably asked their dealers about the cases as well);  and Larrivee customer service responded with a resolution.  It appears that Larrivee management sees things like this as opportunities rather than liabilities.

As a forum member, of any forum, it's good to try to be even-handed.  Fair.  After all that, I guess I'd consider keeping people on the forum informed an ethical obligation.  I don't mean to be too sappy, but, geeze. . .I posted the thread requesting advice on Tuesday, January 10 and today is Friday the 13th. . . .gasp!. . . a three-day-old thread, several emails to customer service and wham!!. . . a resolution is in progress.  And, EIGHT eight days after initial contact and thread. . . . it looks as though "a handful of cases" for the OM-03 twelve will be available next Wednesday, January 18th.  Dimensions and details will be announced as they are received.  I'm hoping.

A company that seizes opportunities like this is a breath of fresh air.  So uncommon. 

EDIT:

Jimmyd:
I forgot about the donuts.  $399 is a LOT of cyber donuts, ya know?  The upside is, there's no calories in 'em.  The downside is, I don't HAVE $399 to spend on them.   ^_^

[whiskeyjack]

Hmmmph!  And there I was using the case situation as a reason not to hanker for an OM 12-string sometime in the future...   

In fact, now that I think of it, it was a certain WhiskeyJack whose helpful e-mail exchange about a year ago resulted in me buying my D-03 MT rather than a cheaper alternative (I think a Blueridge was the candidate).  I think he's a secret Larrivee agent!   

I don't remember the exchange, Phil.  But I'm sure glad you didn't buy a Blueridge.  They're ok but for the same money, voice and build Larrivee seems to be all over 'em.

[Casino_Phil]

But I'm sure glad you didn't buy a Blueridge.  They're ok but for the same money, voice and build Larrivee seems to be all over 'em.

I think I did the right thing! 

I'd been thinking about getting a less valuable guitar to take around and the Blueridges seemed to be getting good responses from people but with them not being available in the UK I'd not been able to try them.  I think you'd posted something in The Acoustic Guitar Forum (or one of those) that people should PM you if they wanted to know which eBay Blueridge dealers to avoid.  I did, but then we pretty much worked out that by the time you reached a decent level in the Blueridge range, paid shipping and import duty, the price wasn't far off something reliably good.  At which point, fate intervened and I happened upon a particularly good deal courtesy of Gayl at Fretted Products... 

There's something neat about you ending up with two Larrivees following that, I reckon! 

[HangFire]

Sounds like the Larrivee we're all familiar with.  :WNK>


-dan

ditto!

[HangFire]

Good for everyone all around... 

Don't forget the applefritters;-)

[LookingForLarri]

We're all Secret Agents, and we have you surrounded!  :POL> Now can we have some donuts?

Ok I give !



Now back to your regularly scheduled programming.

[whiskeyjack]

LookingforLarri:   COOOL picutre!!  ^_^

I think you'd posted something in The Acoustic Guitar Forum (or one of those) that people should PM you if they wanted to know which eBay Blueridge dealers to avoid.  I did, but then we pretty much worked out that by the time you reached a decent level in the Blueridge range, paid shipping and import duty, the price wasn't far off something reliably good.  At which point, fate intervened and I happened upon a particularly good deal courtesy of Gayl at Fretted Products... 

There's something neat about you ending up with two Larrivees following that, I reckon! 

I REMEMBER!   Unusual for me. -_- It mighta' been on the UMGF.  I was a little rabid for quite awhile toward a certain Blueridge dealer who shall remain nameless but whose initials are online guitars.  Something to do with. . .'ummmm. . . .having to go through my credit card customer service to get refunded for a returned guitar six weeks after the fact.  They're probably more conscientious by now.   And you're right about the two Larrivees. . . .things move in big circles. . . .EXPENSIVE circles.   ^_^

Hangfire:
I'll have a couple fritters, thank you. ^_^

[sneaky]

why do you think everybody loves us Canadians eh?