Warrant Question

[aminordude]

so I recieved my d-50 about two months ago and when it came I noticed the warranty was also in the case along with truss rod tool and assorted other paraphanalia, now I was under the impression that the guitar was used but in excellent mint condition, which it was ,, so I got to thinkin maybe it was new old stock and that I should send in my warranty card anyway(I liked that idea) so I eagerly filled it out and sent it out post haste,,well its been 2 months I havent heard from larrivee and i dont know if they are just slow to handle this kinda thing or if they thought I was some shmoe trying to get over on them(which I am not) any thoughts ??  

[JohnM2001]

If it was used, you don't get a warranty.  With NOS from a dealer, you do.  I believe the warranty card asks where you bought it, thats how they keep track, although if you knew where the original seller bought it, maybe it would sneak by??  I don't think larrivee knows the original buyer's name until the card comes in.  Is that right??

[Randy_R]

Larrivee doesn't confirm the warranty.

I think they should, but they don't. Maybe there's a business reason that I don't understand behind this.

[aminordude]

so who confirms the warranty ,the shop? I'm just wondering if I should expect something in the mail from larrivee or not.  I would think if you sent in a warranty form they would contact you regardless of weather the info is correct or not, I dont know ,its not that big a deal anyway cause all i gotta do is just strum a big fat g chord and my troubles just slip away  

[Matthew Larrivee]

Hi There,

We dont confirm the receipt of the warranty card, as we receive a heck of alot of them - Each which has to be hand enterered. For us we focus our efforts more on building guitars than paperwork. That may sound really cheesy, but as those who have visited the shop know, it is 100% true.

Matthew

[mazareth]

FWIW, I have sent warranty cards in for every instrument I currently own. None of the various companies/builders have replied to date, likely for the reasons stated by Matthew.

[jcbuggs]

The only one I'm aware of that responds is Martin. Of course in the enclosure is a brochure soliciting more of your money to join the Marin Owners Club.

That's what's great about this place. We have our own Larrivee Owners Club, it's free and everyone's invited!

[Randy_R]

My suggestion for the way it should work (in the age of computers) to reduce the amount of human work, and speed up the process, and give customers feedback on the process (call this customer satisfaction):

1. online registration or via sending in the card.
2. email or fax number optional in the registration
3. online database of serial numbers and other pertinent info available to computer program within Larrivee (not to customers)
4. online registration checks serial number in database and a few other inputs to see if this looks like a valid registration. If so, it updates the database with the new owner's name and info, and sends him an email or fax with a warranty confirmation. If no email/fax but a good warranty, print out warranty confirmation at Larrivee and have it bulk mailed.
5. if there is reason to REQUIRE manual review of warranty registration from either web input or a card received by mail, then print a report once a day of exceptions for a human to act upon.
6. send email/fax/ or computer generated letter to owner with either warranty confirmation or rejection with reason.

[aminordude]

well, I'm more confused now, although it think randys' ideas are good ,,I just dont get it, whats the point of sending in the warranty card when they dont even confirm them ???? and why would the dealer place the card in the case at all ??? and if my guitar is available  for a warranty what do i do , do I go to the dealer that i bought it from?  

[drathbun]

Larrivee used to accept warranty information through their website. They have discontinued that practice and you must send in the card. I'm on my third Larrivee and this is the first time I've had to send in the card. Seems there would be a lot less hand labour if they went back to accepting the warranty info on the web IMHO.

[Snowy]

I'm confused!  Is it necessary to have a confirmaton of a warranty?  I've sent in warranty cards on everything from my car to my computer and refrigerator and toaster and . . . well, everything.  I've NEVER had a manufacturer write back to tell me, "okay, got it.  You're covered."

I guess my point is -- I don't believe a warranty would be refused if you couldn't prove you sent your card in.  If you can prove you're the original owner, then I'm sure Larrivee (or BMW or Westinghouse, etc.) will honor it.

If I'm missing something here, I'm ready to be slapped.   :lol: