Larrivee Customer Support

[pehabe]

Hi All,
I have a question to you:
Have you ever deal with Larrivee Customer Support?  For example asking your guitar manufacturing date?
What is your experience with them?  Did you get reply?

The reason I am asking this is that my request for manufacturing date of my L-03R are ignored... at least after 4 request there is no answer from them.  I gave 2 alternative email addresses which will not block any email.

Please share... I am starting to think that Larrivee Support is suck. 

cheers,
Peter

[inspector13]

Call them. The number is on the website. I have been able to talk to Brian in customer service every time and he is very pleasant and helpful.

[hatofthecat]

Have you ever deal with Larrivee Customer Support?  For example asking your guitar manufacturing date?

Have requested build date for two Larrys, both times got email response with a day or two no probs.  If you are that desperate  then, as suggested, phone them. 

I guess like any company they have to prioritise support questions and build date requests probably have to come pretty far down the pile so no reason for despair.

Pete

[Sandro]

Last February I used the online form on Larrivee's webpage to require manifacturing date and woods of my OM-02 and they answered me the day after ! 

[pehabe]

Thanks for your reply...
Telephone call is not a good solution since I am living in Germany and telephone cost is critical in my position.
Hmmmm... whats wrong then?  Only small request but no reply... how about big request?    

any other experience? or all have good one?

cheers,
Peter

[bigjay]

They responed with my build date in 2 days . I think your experence is far from the norm.

[bhika]

Call them. The number is on the website. I have been able to talk to Brian in customer service every time and he is very pleasant and helpful.

Actually Larrivee no longer has any phone number listed on thier site. E-mail support only._

[pehabe]

They responed with my build date in 2 days . I think your experence is far from the norm.

Thanks Bigjay... I am thinking also the same, but why?  Country filter?

cheers,
Peter

[snkysnake]

How about if someone stateside were to call or email it in for him. Maybe  use a pm to get the serial number..call it in , and once you get the info for him shoot him another pm with his build date. Sounds like an easy way to help a fellow Larrie owner. I'd be willing to give it a shot.

[ducktrapper]

I'm going to guess that even Brian gets a day off now and then and a couple hundred emails a day add up. Price of success? I gather the on-line dater works well.   

[axeman]

Like others have noted, I have requested build dates twice and received replies by the next day both times.

[knowspicker]

I also got my build date the next day after submitting the serial number.

[Brian Trepanier]

I'm going to guess that even Brian gets a day off now and then...   

I no longer handle customer service. CS is handled out of California nowadays and I am in Vancouver. Send info requests to info@larrivee.com

[TMAC]

I bought an OM-03 a few weeks back, sent an e-mail requesting information & had a reply within 3 or 4 days. I think it is unusual they have not replied back.
TMAC

[pehabe]

I no longer handle customer service. CS is handled out of California nowadays and I am in Vancouver. Send info requests to info@larrivee.com

Thanks for replying Brian... I did send email to info@larrivee.com 3-4 days ago but till today no luck...

cheers,
Peter

[pehabe]

How about if someone stateside were to call or email it in for him. Maybe  use a pm to get the serial number..call it in , and once you get the info for him shoot him another pm with his build date. Sounds like an easy way to help a fellow Larrie owner. I'd be willing to give it a shot.

Thanks Snkysnake... PM sent. 

cheers,
Peter

[axeman]

Nice to know Larrivee, or at least Brian, monitors the website.  Both of my build date requests were answered by Brian.  Thanks for your prompt replies and all you do on behalf of we Larrivee fans. 

[KenHolden]

i have only ever emailed them about warranty regristration stuff. and did get a quick response.

but now my question to everyone is........ why does the manufacture date matter?    is it just so you know? or is there some other signifiance that im unaware of? haha

[snkysnake]

Peter , I sent off the email inquiry. hopeully we'll have your info soon. It might be  the first part of next week since the weekend  is upon us.  Glad to  help you out.

[knowspicker]

i have only ever emailed them about warranty regristration stuff. and did get a quick response.

but now my question to everyone is........ why does the manufacture date matter?    is it just so you know? or is there some other signifiance that im unaware of? haha

Larrivee guitars take exactly 173 days to begin opening up and reach their full sonic potentiential in 937 days 

Just curious, really