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Author Topic: A Moment of Silence, then I'm going to seriously maim someone!  (Read 26841 times)
dbirchett
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« on: June 09, 2006, 11:02:09 PM »

I have had a lovely 1966 Martin D-18 that I sent to unclrob to do some minor repairs. The original pickguard had shrunk some, contracting and slightly cracking the wood. A common problem. There was a little pick wear around the soundhold that needed a little touch up for protection. Again, a situation common to most Martins or Flattops of this age. There was a 1/4-1/2" section of binding missing from a previous accident/repair and there was a small case ding where the case lid had fallen on the top. So off to Talahasee I send it via FedEX ground.

This guitar just rang out when strummed. Played exceptionally well. I had it since 1970 and loved it. I bought it from my best friend and he had bought it from one of the largest music stores in the area. They said that it was the only used Martin D that they have had.

Sooo ... I just talked to Rob and some FedEX SOB has driven a truck over my D-18 and reduced it to kindling! There were treadmarks on the box. Then they tried to rewrap it and left out most of the bubble wrap. The case (turquoise thermoplastic) was shattered! Wood was falling out without the case being opened. And they delivered it that way, just leaving it on Rob's doorstep.

I am sorry but I am somewhat beside myself right now. I feel like I have lost an old and trusted friend.
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Don

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« Reply #1 on: June 09, 2006, 11:03:19 PM »

oh man.....that is TERRIBLE....so sorry to hear that.   I can't imagine what I'd be feeling.
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« Reply #2 on: June 09, 2006, 11:07:06 PM »

 :<>
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« Reply #3 on: June 09, 2006, 11:08:04 PM »

AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

There is nothing worse than having someone abuse something so near and dear to your heart.
Just remember to keep breathing.

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« Reply #4 on: June 09, 2006, 11:23:14 PM »

My heart goes out to you!!!  I can't imagine what you are feeling right now nor would I ever want to feel that way!!!  This is by far the worst case of shipping abuse I have ever heard.  I don't know if I will ever be able to ship another guitar without fear and trepidation.

I hope you can make a claim for the monetary value, certainly will never claim the sentimental value.  I wish you all the best!

NewStrings
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« Reply #5 on: June 09, 2006, 11:25:01 PM »

Ouch. I'm really sorry for you! I hope FeDex will pay the full value of the guitar. angry
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« Reply #6 on: June 09, 2006, 11:32:17 PM »

That's bad.  :<>

I am really sorry to hear stuff like this.
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Ron

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« Reply #7 on: June 10, 2006, 12:00:46 AM »

Very sorry to hear of your bad experience.    :<>

Hope they do right by you,  as well as can be. 

phill
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« Reply #8 on: June 10, 2006, 12:09:14 AM »

don,

this loss is really something that only guitar players could really relate to. guess it would seem pretty silly to some folks, but i think the folks here truly feel for you. i'm really sorry. some folks would just consider a guitar a hunk of material, but to us who make music on them, they really do become part of us. hopefully this will all work out for the good and you'll get another nice guitar to replace your old friend.




















































screw fedex. angry
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« Reply #9 on: June 10, 2006, 12:09:52 AM »

Words fail. :<>
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« Reply #10 on: June 10, 2006, 12:15:13 AM »

i wish i could do something to cure the anguish on this one.  this is one of those obscene examples of just how bad some people operate a business.  i would suspect though, that the person responsible for this calamity was trying to cover up hie/her screw up without the knowledge of the managers but who really knows?  in any case please keep us posted on what steps FexEx is taking to handle this situation.
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« Reply #11 on: June 10, 2006, 12:23:25 AM »

db,
   
What wyodeb said.


http://www.musicins.com/

Over at the Acoustic Players forum (Little Brothers place)  Heritage is a sponsor, insuring only musical instruments.  Might be a worthwhile look for folks shipping guitars.  Seems like shipping companies are notoriously lousy settling claims.
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« Reply #12 on: June 10, 2006, 12:25:47 AM »

a 1966 D-18 is going to be very difficult to replace with another that one would be satisified with. Its not like you can run down to every local music store and buy one.
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dodge
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« Reply #13 on: June 10, 2006, 01:08:02 AM »

sorry to hear about that, thats just criminal fedex should be made to pay for it, even though I know it was irraplaceable.  angry
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bob_d
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« Reply #14 on: June 10, 2006, 01:53:09 AM »

To just leave it on the doorstep as if no one would figure out what happened...

I'm so sorry to hear about your guitar, Dbirchett. Your D-18 was, for all intents and purposes, irreplaceable!

I know people who've worked for FedEx for many years. FedEx used to be a company with high standards. Now they'll hire anyone that can figure out how to put on a uniform. Many employees now are part-timers that really just don't give a s***. And please, don't even get me started on FedEx Ground. "Owner-operators" who are FedEx only in name. The long time FedEx employees are FedUp but there is very little they can do other than keep working and keep their mouths shut until they can, hopefully, reach retirement age.

The idiot who destroyed your guitar should be fired along with the idiot who left it on Unclrob's doorstep and the manager that probably told them to rewrap your package to try to cover up the damage. But the truth is, nothing is likely to happen to anyone and the same idiots will continue to destroy more packages.

Even though the price is prohibitively high, you're probably better off shipping FedEx Air if you're going to ship FedEx. Less time in the system and more long-time genuine FedEx employees give you a better chance at a successful outcome. Plus, the price is so high they actually handle the packages more carefully to foster repeat business. But still, in today's shipping environment, there are no guarantees.

Unfortunately, the other shipping alternatives are hardly any better. You put your package in harm's way no matter which carrier you choose.

And as if losing your precious D-18 wasn't bad enough, now you have to go through claim-hell! Be persistent and don't hesitate going up the FedEx chain of command. Good luck, Dbirchett.
 
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« Reply #15 on: June 10, 2006, 03:07:05 AM »

Don as you know my wife and I are LIVID.Wewill have 2 sets of pix for you ASAP.My desire to KICK someone from here to NJ and back is overwelming.Get a lawyer thats half pitbull and the other half guitarist and KLL,KILL,KILL. angry
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« Reply #16 on: June 10, 2006, 05:00:56 AM »

USPS ruined a guitar of mine once and it was nothing like the relashenship you had with that Martin.... Words can not discribe this. I hate to say it but this is just the start of a horrible process.

 angry fed ex  angry
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« Reply #17 on: June 10, 2006, 05:09:38 AM »

I am so sorry to hear about this, Don.  My heart goes out to you. I hope you get some form of justice. 
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« Reply #18 on: June 10, 2006, 06:27:20 AM »

Someone is gonna get fired!!!! :GRN> :GRN> :GRN>

LoL, I thrive at the misery of idiots that try to pass themselves off as a regular member of the community.
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« Reply #19 on: June 10, 2006, 02:31:03 PM »

a 1966 D-18 is going to be very difficult to replace with another that one would be satisified with. Its not like you can run down to every local music store and buy one.

In a case like this, even though another '66 D-18 could be found it wouldn't be THE D-18 that was played, carressed, bonded with, and enjoyed for many years.  You can't get that back, you can only start over with another instrument.  It really is tragic.

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