Larrivee Guitar Forum

Main Forums => Technical Discussion => Topic started by: cbryan710 on October 19, 2009, 06:30:06 AM

Title: Insurance for guitars e.g. on eBay
Post by: cbryan710 on October 19, 2009, 06:30:06 AM
Hi guys,

I'm fairly new here, and to ebay as well.
Just wondering, for those of you who are familiar with it, how does the insurance policy on ebay work? Is it the seller or buyer that claims compensation should any damage to guitars be incurred? Suppose a guitar shipped overseas is damaged, e.g. US to Australia, what benefits/ compensation are available to the buyer/ seller? I'm just curious as to how the process works in general. I'm not looking at anything in particular, just curious i guess.

Maybe if you have had any good/ bad experiences in this area, it would be helpful if you could share it here. It will be much appreciated!! :smile:

thanks in advance.

Title: Re: Insurance for guitars e.g. on eBay
Post by: Dale_I on October 19, 2009, 07:33:27 AM
Shipping insurance is going to vary widely with the seller. Most will use the shipping insurance provided by the shipping company. Say, for instance, that you are shipping with UPS. As the seller ships the guitar they would pay extra to have the package insured for whatever amount covers the selling price.

This does depend highly on the proper actions taken by the seller. If you pay for insurance and he doesn't add it to the shipment, you would not be covered by the shipping company and if anything happend you would have to try to go after the seller.

If the sale was made through eBay and you use PayPal to pay for it, as long as the seller keeps funds in his PayPal account, the ability for you to recover funds would be fairly good since both eBay and PayPal would have records that you paid for insurance at the time of purchase.

If the seller is on the up and up and covers the shipment for whatever amount you agree on, then something happens with the guitar, the seller would have to start the process by reporting the event. It is extremely important that you, as the receiver, keep the packaging and the affected instrument in case a shipping representative wants to inspect it. Otherwise, it will take a few weeks (anywhere from 2 to 8 depending on the carrier) and the seller will receive the check (since it is technically his insurance policy and his shipment) and he would reimburse you for the purchase price.

I do a LOT of shipping with my company. My policy is to reimburse the customer immediately once the shipping company has confirmed that I will be receiving the money. However, some people may not want to float the funds and may want to actually get paid by the shipping company before they reimburse the purchaser.

Title: Re: Insurance for guitars e.g. on eBay
Post by: Randy_R on October 19, 2009, 12:06:32 PM
You may not be aware that postage to Australia (only Australia) has recently gone up for large packages, such as guitars. Making it virtually impossible to ship a full size guitar to AUS for a reasonable price. There's another thread going on about that now.