No more satin to gloss

Peter Cree · January 17, 2006, 01:19:49 PM

Looks like Larrivee has switched positions on this one. Guess we have to put up with the swoosh unless willing to forego the warantee.

I'll buy only used from now on. (I usually do anyway) Also I can't give advice on the process anymore without risk to my company.

Too bad. We DID check first!

Peter

brandonfire · January 17, 2006, 01:49:30 PM

I think this holds true with Martin also. Any permanent change negates the warranty.

Peter Cree · January 17, 2006, 03:02:26 PM

Since we were told it didn't..............whats the cut-off date? If anyone was told their warrantee is good with polishing then legally, it is.

We should have a date on this.

Dealers? How are you gonna handle this?

unclrob · January 17, 2006, 04:48:12 PM

I warrantee almost everything in house anyway,so I'm not sure.Most people seem to keep them.Hell I just did a set at no charge for a local who bought there guitar via the net.I ask that they don't tell the dealer because they don't like me,no towin the line for me.Even though Larrivee may have said that the guitar is under warrantee I tell everybody that is going to polish there guitar that I pretty much thought that it voided it and do it at your own risk.

I have a hard time keepin up with the rule's,I sorta dense that way. :GRN>

dberch · January 17, 2006, 05:03:27 PM

Quote from: unclrob on January 17, 2006, 04:48:12 PM
I have a hard time keepin up with the rule's,I sorta dense that way. :GRN>

Yeah, dense like a well-fed fox!

Peter Cree · January 17, 2006, 05:36:22 PM

I still think he types with his elbows.........

unclrob · January 17, 2006, 05:39:50 PM

:SHK>Hey now.....I use one finger and type very slooow. :GRN>

Peter Cree · January 17, 2006, 05:42:49 PM

see........Genious!!!!!!

Buddy, if you got it you cant hide it.

Whatever "it" is.

unclrob · January 17, 2006, 05:53:21 PM

Wasn't "it" some nitemare clown

djsonovox · January 17, 2006, 07:37:38 PM

I got a 2nd hand D-03R, installed K & K pickups in it with a Baggs Pre-Amp, and just put in a bone. Great tone!
I may just polish the rosewood and leave the top alone. Anyone ever done that?

Doug J

whiskeyjack · January 18, 2006, 01:45:31 AM

Ladies and Gentlemen of the Larrivee Forum:

Ahem. . . . .I started this mess by asking Larrivee customer service if glossing, (altering the factory satin finish), my two OM-03R Larrivee guitars would void the warranty. The first answer was "Yes. Glossing will void the warranty." And that answer is correct. But, there is more to it.

Quote"Glossing" an -03 series guitar alters the finish of a guitar. If someone were to mess up polishing the instrument and "burn through" to the wood, or just do not like the result, Larrivee is not responsible to fix the finish. Therefore, when you polish your guitar, you lose any warranty claim to any finish work on the guitar. We would still honor a warranty claim if something else was wrong (like a broken truss rod, etc) but not on the finish of the guitar. The other thing to remember is that by polishing the instrument you are removing some of the finish, making the guitar more subsceptible to climate change/damage - This type of damage is not covered under warranty

I'm told that this policy has NOT changed. Altering the finish on a Larrivee guitar under warranty will NOT void the ENTIRE warranty. The clause in the warranty that applies to glossing a factory satin finish reads: "Unauthorized repairs or alterations may void this warranty." Further, "This Warranty" refers to ". . . defects in materials and workmanship. . . .." So, it follows that, if I alter the finish and screw it up OR create conditions which are detrimental to the structure of the instrument, the Larrivee family business is not responsible to repair it. . .ever. I lose ANY warranty claim to ANY finish work on the guitar and ANY structural problems related to altering the finish.

I would sincerely like to apologize for the corn-fusion and heartburn I may have caused. But it IS good to know this stuff beforehand.

And a fritter would go good right about now. ^_^

Thig · January 18, 2006, 08:37:24 AM

Peter, the problem I see with a cutoff date is how do you prove you did the polishing before they changed their policy? Anybody know exactly why they do not warranty it anymore?

Peter Cree · January 18, 2006, 09:40:51 AM

I'm changing my position on this. Larrivee is right to do the finsh only change. I think I'd do the same. Just didn't seem right to void the entire warantee.

Ok, Larri, we're cool.

jwsamuel · January 18, 2006, 09:42:49 AM

Quote from: Peter Cree on January 18, 2006, 09:40:51 AM
I'm changing my position on this. Larrivee is right to do the finsh only change. I think I'd do the same. Just didn't seem right to void the entire warantee.

I agree. It seems like a reasonable position to me.

Jim

whiskeyjack · January 18, 2006, 05:48:43 PM

QuoteOk, Larri, we're cool

Hey, Pete:

You might alter the title of your thread to something like: "No more satin to gloss: REVISED, better warranty information."

Just a suggestion. New forum members mgiht be negatively influenced by the thread title.

I've got some revisions to do myself over the OM twelve case issue when it gets resolved.

HangFire · January 18, 2006, 08:56:29 PM

Quote from: Peter Cree on January 18, 2006, 09:40:51 AM
I'm changing my position on this. Larrivee is right to do the finsh only change. I think I'd do the same. Just didn't seem right to void the entire warantee.

Ok, Larri, we're cool.

ditto

dbirchett · January 20, 2006, 02:45:29 PM

This seems to be only a slight change. When Tom (Orsino) made his original posts on the subject, he emphasized that there would be no further warranty on the finish (although the understanding was that there really was no warranty on the finish anyway.

As for my friend unclrob having "it", some people have "it" and some people don't. Most people tell me I'm just full of "it."

Peter Cree · January 20, 2006, 02:54:26 PM

Yeh, but how many times a day does Rob glue his fingers to doughnut? Gotta wonder.

Rob, you really scared me with the clown thing..........

Hosere Cree

unclrob · January 20, 2006, 03:32:16 PM

I'll have you all know I gave up{for the most part} eating doughnuts.I'm trying to lose weight and once thats done I'm going to get locked up for a while so I can quit smoking after 42 years.

I never liked clowns anyway.

guitarcrazy · January 22, 2006, 10:44:12 AM

It is funny to see this thread today. I hadn't read this thread before today, but I was speaking with Matthew yesterday and he was giving my rep a hard time for starting a "ruckus" on the forum about the finish. His take on it was something like this: "If a customer polishes their finish and the wood discolors or in any way deteriorates, that is not covered by warranty. If they polish their finish and the truss rod breaks or some other problem unrelated to the finish occurs, that is still covered by the warranty". Larrivee is the only company that I know of that doesn't specifically void the warranty due to owner modifications to their guitars. It is reasonable for them to be relieved of responsibility for the finish, since it has been changed during the polishing process. Not so much a change in policy, but a clarification. Hope this helps. J

No more satin to gloss

January 17, 2006, 01:49:30 PM #1

January 17, 2006, 03:02:26 PM #2

January 17, 2006, 04:48:12 PM #3

January 17, 2006, 05:03:27 PM #4

January 17, 2006, 05:36:22 PM #5

January 17, 2006, 05:39:50 PM #6

January 17, 2006, 05:42:49 PM #7

January 17, 2006, 05:53:21 PM #8

January 17, 2006, 07:37:38 PM #9

January 18, 2006, 01:45:31 AM #10

January 18, 2006, 08:37:24 AM #11

January 18, 2006, 09:40:51 AM #12

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January 22, 2006, 10:44:12 AM #19