Proper procedure

[Ardon]

Hi
I've ordered a guitar. Waited over three months. Paid in full.  Still have no information about the whereabouts (and maybe even existence) of ordered guitar. I've tried to contact my dealers head office, and was erroneously replied "can I pass this issue off to you?" a reply intended for a coworker...

I've emailed larrivee, twice... The second today after business hours.

Do I cancel, request refund and reorder from a different dealer?

Confused and frustrated


-- ardon

[L07 Shooting Star]

Assuming you've been accurate in describing what's happened so far, it looks like you've already exhausted "proper procedure" and it's time to get a bit more assertive.

In another thread, a couple of members suggested you call Larrivee customer service.  Did you do that?   Here is the number from their website: (805) 487-9980.  Just tell them what is (or is not) happening with your order and listen to what they have to say about it.  You just want a truthful answer about the status of your order from Larrivees point of view, correct?  Once you've determined the status from Larrivee, you can deduce what is going on from the dealer's end.  This will help you decide whether or not to cancel your order and request (demand, actually) a refund from the dealer.  If you decide it's prudent to cancel the order and the dealer resists, then I've got lots of ideas about what to do next, but I won't post them here at this point.

I can feel your frustration.

[Dru Edwards]

Ardon - how long was the expected wait for the guitar, just a couple of weeks? Is it a standard production model? Do you know whether it has already been shipped (I'm guessing you don't know)?

You contacted your dealer's head office. What is your dealer saying about this? They should be the one doing this legwork.

[Pearl]

I have always found Larrivee Customer Service to be very helpful.  Just call the number listed above on Monday and I'm sure you'll find out the exact status of your order.

I'm just being nosy, but what did you order?

[JOYCEfromNS]

I have always found Larrivee Customer Service to be very helpful.  Just call the number listed above on Monday and I'm sure you'll find out the exact status of your order.

I'm just being nosy, but what did you order?

Believe the guitar in question is a LSV11e no cut

[unclrob]

Whats the dealer have to say?Are you sure they ordered the guitar?Are they a brick and mortor store or an internet store?Did you put it on a credit card?

[tuffythepug]

Did you order for the same dealer as this member ?      Shouldn't take this long

http://www.larriveeforum.com/smf/index.php?topic=38572.0;topicseen

[Ardon]

Thank you all for the responses

Brick 'n mortar store.
Dealer won't tell me anything... That's not entirely true... it was suppose to be in my possession "any day now" weeks ago. That's why I asked about its whereabouts and the runaround began... I don't mind waiting, but being kept in the dark, and feeling like I've been lied to does/has exhausted my patience.

Lsv 11e no cut
Paid cash not credit

I will call larrivee customer service Monday morning

But jimminy cricket! Why is it so difficult!
Sigh... Maybe I'm being a touch melodramatic

[Strings4Him]

Thank you all for the responses

Brick 'n mortar store.
Dealer won't tell me anything... That's not entirely true... it was suppose to be in my possession "any day now" weeks ago. That's why I asked about its whereabouts and the runaround began... I don't mind waiting, but being kept in the dark, and feeling like I've been lied to does/has exhausted my patience.

Lsv 11e no cut
Paid cash not credit

I will call larrivee customer service Monday morning

But jimminy cricket! Why is it so difficult!
Sigh... Maybe I'm being a touch melodramatic

There's no melodrama here.  You are the customer and the customer is KING--at least in a free market economy

Why don't you give us the dealer's name and phone number and we will all call and harrass them.  JUST KIDDING!

[ffinke]

Ardon,
Sounds like the dealer is not playing nice. See if you can get the dealer's order number or whatever proof that they've, in fact, ordered the guitar. If they start tap dancing show them your receipt and ask for your money back. If they refuse or can't give you proof of having ordered the guitar your next course of action is the legal system. They may have forgotten to order the guitar or they may have been using your cash for cash flow (rob Peter, pay Paul), etc. You have every right to demand satisfaction - GET IT!

f

[broKen]

Threaten to tell the forum who the dealer is. It has worked before, if memory serves me well.

[unclrob]

Time to aprouch the dealer and demand your money back,even if he has shown you proof of order.There are a bunch of on line dealers out there who would be happy to help,and I a strong supporter of brick and mortor shop's but if there robbing Peter to pay paul then its time to close down and find something else to do.

I don't want to sound like a big A**whole but never give more then 25% deposite and I know that I have stated on this forum that I want stuff paid in full for specialty parts before I order it but I call my supplier while your there giving me the deposit.

[Ardon]

Yeah, i should've kept the money until i received the guitar, but, well . . . cash sitting in an underwear drawer--shh don't tell any one about my safe--doesn't last all that long . . .

on a lighter note!

How did everyone here discover Larrivee guitars, the brand, a paticular model, whichever whatever...

I personally like to support north american made products, and stumbled across larrivee... some positive reviews... putz about with an L-09 (Lv-09?) liked the sound, heard about the LSV's wider fretboard, and been, um... waiting ever since :P

[rockstar_not]

The full amount of money exchanges hands when the goods are handed over - period.

As you probably know by now, it's not a good behavior to pay cash in full when there is no good or service delivered at the same time.

Did the dealer demand the full cash payment in order to place the order?  As others have suggested, demand to see the proof of order AND call Larrivee customer service.  Before calling a lawyer, I would actually mention the police to the shop as well.

They've used your money long enough.  I agree with unclrob, you deserve to be treated better than this.

[Matthew Larrivee]

I know there is several LSV-11's that are slated to ship in the next week. We've just completed a run of them. PM me here with the dealer name and I'll make sure you get the status right away.

[tuffythepug]

I know there is several LSV-11's that are slated to ship in the next week. We've just completed a run of them. PM me here with the dealer name and I'll make sure you get the status right away.

And that right there is why many of us continue to buy, play, and support Larrivee guitars.   Somebody with a name that also appears on the headstock is going to get it taken care of for you.   It may already be on it's way.

There may have been a mistake made somewhere along the chain from your deposit to the shipping of your guitar;   Those things happen sometimes despite good intentions by all concerned.    But you'll be getting a very nice guitar soon.  I've only seen one in person;   Dependan's LSV-11 which I  couldn't play because it was righty.  But it was beautiful and I got to hear him play it and appreciate it's sound as well.

T the P

[Strings4Him]

Looking forward to hearing the happy end to this saga.

[Ardon]

Once again,

than you everyone for the help and info

[Ardon]

err.... need ten posts to pm...
and done a low content number 10

[Ardon]

Hello everyone, thought I'd give anyone who's interested an update.

Matthew Larrivee was kind enough, and PROFESSIONAL enough to explain the whereabouts of the missing guitar.

There was a production delay on Larrivees part, and apparently my dealer did inquire, but sadly I was not made aware of said delay. Somehow somewhere communication did breakdown and I'm left in the dark.

I've zero issue with waiting--within reason of course--this is an instrument I'd like to keep 'til my hands breakdown! But my concern is being left out of the loop... Someone at my dealer either didn't have the courage to be the bearer of bad news, just didn't think I warranted the information, or maybe just kept putting me to the back burner.

No matter the case, I will be getting the guitar.

My dealer likely will never see a cent from me again.

Thank you Matthew for your honesty and for clearing this all up
Thank you forum members for the advice
And one big thank you to everyone who put up with my incessant whining and griping


--ardon