Warranty Issue Solved Larrivee Style

[Fredmando]

Well, I have to brag on this one. I haven't even had my D-03 for a year and I had an issue come up with the case. Somehow, some glue got through the lining of my case and almost got on my guitar. I contacted Brian T. at Larrivee in Canada to see if it was under warranty or if I needed to go case hunting. Brian helped me out and gave me a "verbal" over e-mail to go back to my dealer, First Quality, with the case. The Sullivan Brothers and Chris Rogers helped me out, so I just switched cases at FQMS and went on my way.
This was pretty cool because I was figuring the case would not be covered since Larrivee doesn't manufacture them. I told Brian that his name frequently comes up on the Larrivee Forum and he laughed. He told me that he will leave the "public appearances" Matthew.
I hope Larrivee never gets too big for this kind of customer service.
--Fred

[unclrob]

Too cool Fred.... :D  

[sacredground]

The crew at FQMS is very good to work with. They have a small store feel in a larger operation.