Ultrasound Amps: Awesome Customer Service!!!!

Started by Jim S, June 17, 2004, 12:07:08 AM

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June 17, 2004, 12:07:08 AM
I bought an Ultrasound DS-50 used on Ebay.  The tone was great but sometimes I'd get a buzzing or rattling sound that was not coming from the speakers.

I e-mailed them and Dan Gore got back to me right away, told me to call their service dept and ask for a specific individual. I got that person's voice mail and left a message. He (Greg) called me back long distance within 10 minutes. I explained what I heard from the amp, that I am not the original owner, etc, etc.

They said they have made some updates to the amplifier section and I needed more headroom. Ultrasound said I should ship the amp to them and they'll upgrade it free of charge and mailit back to me....at their cost. All I had to do was pay for the shipping from me one way to Ultrasound amps.

They completed the work within 72 hours, maybe even 48 hours of receiving the amp and I just got it back today. And it  sounds cleaner than ever with ample headroom.

I thought I'd let you guys know. They treated me as if I was headlining a tour across the planet and going to be on the cover of Rolling Stone, Acoustic Guitar, and appear on SNL or Letterman. Er...that hasn't happened yet.
I <3 POW
June 17, 2004, 01:10:41 AM #1
Love to hear "excellent service" stories, that's what keeps us coming back! :D  
#113
2004 Larrivee Parlor BW
2003 Larrivee L-03 BW
2002 Larrivee D-03 BW x 2
June 17, 2004, 09:41:42 AM #2
Jim,

Thanks for the kudos about our customer service since we work very hard at.  

While it is great to have some stars as endorsing artists, the truth is it you folks like yourself who keep our doors open and we don't lose sight of that.

Enjoy your amp and if you have any other questions please let me know. :D

Dan
AKA The Doc
June 17, 2004, 10:23:35 AM #3
Man, a little bit goes a long way. I love these kind of stories.
I know of some businesses that never advertise, yet they are jammed with customers just through word of mouth.
Sounds like you found a winner.
--Fred
June 17, 2004, 10:58:08 AM #4
Yeah!  Go Iowa!  Proud home of Ultrasound Amps!  
L-01
Trailer Records
June 17, 2004, 11:30:10 AM #5
Doc,
welcome to the forum
Dave
Larrivee D60
Taylor 422 Maple
Delux Tele Plus
June 17, 2004, 11:41:06 AM #6
QuoteYeah!  Go Iowa!  Proud home of Ultrasound Amps!
I thought it was Home of Cow Tipping! :lol:  
June 17, 2004, 11:53:05 AM #7
QuoteI thought it was Home of Cow Tipping!

It is, I have to admit, although I've never done it.  I always figured cattle were tipsy enough.  Illinois isn't much better, though!  ;)

Although you do have one huge city...why can't I think of the name...uhh...Galena!
L-01
Trailer Records
June 17, 2004, 11:55:36 AM #8
Norwood, Iowa.

Center of the universe.

Randy R., Georgia, USA
Opinions available. Inquire about qty discount.
Forum Guitar III LS03 #15 ser no 108519
June 17, 2004, 11:55:54 AM #9
Thanks D4ve L've lurked here from time to time.

As a neighboring state Mr. Guitar Adoptions you should know that Cow Tipping is second to the great bike ride across the state since the timing is based on the height of the corn. :unsure:

The Doc
June 17, 2004, 12:08:26 PM #10
All I know, is I beleive its an Iowa State Law that you own a Pontoon Boat to live there!  :lol:  
June 17, 2004, 12:35:02 PM #11
My brother spent several years in Ames, Iowa getting his Ph.D. many, many moons ago. People would ask him if he was going to marry a girl from there and his answer would be, "No way. Somehow, some time, she might want to go back to Iowa to visit her mother."

Not sure what he meant by that.  ;)

Don
Don

Larrivée D-09BW
Larrivée LV-03BW
Larrivée OM-03K
Larrivée LV-03-12
Martin D-18 RIP :crying:
Mossman Tennessee 12
Gretsch Chet Atkins DC
Gretsch Tennessee Rose
Fender Am. Stratocaster
Guild X-170T Manhattan
Fender 90s Telecaster Custom
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G&L ASAT Deluxe Semi
June 17, 2004, 05:32:27 PM #12
Ames...ahh yes.  I graduated with a vocal music ed degree from Iowa State so I know Ames well.  

Quote"No way. Somehow, some time, she might want to go back to Iowa to visit her mother."

The steak is just too dern good.  You just can't stay away.  Plus, all the soy you can handle.

Soy it up yo!  
L-01
Trailer Records
June 18, 2004, 12:41:56 PM #13
Illinois, the gateway to Canada
:lol:  
Larrivee D60
Taylor 422 Maple
Delux Tele Plus
June 19, 2004, 12:10:13 PM #14
After living in Los Angeles for more than ten years, you learn to appreciate the mid-west...

I LOVE THE MID-WEST!!! :D  
#113
2004 Larrivee Parlor BW
2003 Larrivee L-03 BW
2002 Larrivee D-03 BW x 2
June 19, 2004, 12:37:13 PM #15
QuoteI LOVE THE MID-WEST!!! :D
When the big earthquake hits California and the tidal wave from the Canary Islands volcano hits the East Coast, you'll be sitting pretty (only to be hit by an F5 tornado).  <_<  
Don

Larrivée D-09BW
Larrivée LV-03BW
Larrivée OM-03K
Larrivée LV-03-12
Martin D-18 RIP :crying:
Mossman Tennessee 12
Gretsch Chet Atkins DC
Gretsch Tennessee Rose
Fender Am. Stratocaster
Guild X-170T Manhattan
Fender 90s Telecaster Custom
Guild Starfire 5
Gretsch 5422 12 String
G&L ASAT Deluxe Semi
July 04, 2004, 01:25:43 PM #16
Quote
QuoteYeah!  Go Iowa!  Proud home of Ultrasound Amps!
I thought it was Home of Cow Tipping! :lol:
http://www.cs.sunyit.edu/~andrusw/games/tipacow.swf

July 05, 2004, 12:14:24 PM #17
I HAVE AN ULTRSOUND AMP. I USE IT WITH MY TURKISH OUD ,REAL HAPPY WITH THIS LITTLE GEM . BEFORE I PURCHASED THE AMP FROM GUITAR ADOPTIONS( GOOD GUY/BUSINESSMAN)
I CALLED DAN WHO SPOKE WITH ME FOR ABOUT TEN MINUTES ANSWERING QUESTIONS ABOU MY SPECIFIC USE. ITS GREAT TO DEAL WITH GOOD BUSINESSMEN LIKE THE OWNERS OF ULTRASOUND/ AND GUITAR ADOPTIONS.  
July 05, 2004, 12:46:15 PM #18
Guess I need to order in some Blackwood Ouds! ;)  
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