Jason from Notable, and Larrivee have gone above and beyond as far as I'm concerned resolving a problem with the OM50 I got this week.

With some sadness that pretty OM50 has been carefully packed and on it's way back to Montana.

At the same time someone in Oxnard is checking and packing up another OM50 and sending it east.

I'm sure that other forum participant dealers would have provided similar service but I must say that Jason has really delivered and gone beyond my expectations in handling a difficult situation.

I would like to reiterate how happy I am to have found this forum and enthusiast community.

I know it's hard doing business under the bright lights of today's instant communications environment but ths community seems to have something special.

Hope your new one gets there in a hurry.  I am sure it was hard to pack it back up.  We are very lucky to have such great dealers on this forum and no doubt Larrivee's customer service is second to none.
-josh

never had a doubt :D  

Hey did you send back the guitar strap with it?  :lol:  

:D Donuts on me

If you don't mind my asking, but was this just a case of it not being the right fit for you because of the nut width and string spacing? Do you think maybe that you got one with last year's design specs?

Though packing that beautiful guitar up has to be somewhat disappointing, at least there is something positive to look forward to. Good luck and I hope the next OM-50 that comes back is everything you've been waiting for!  

The same thing happened to JasonA last year, but the dealer wouldn't take it back. I took his new OM-50, and am happy as a clam. Its a great guitar with an easy playing neck (for me anyway).