I have e-mailed Larrivee twice, no response. I don't find any phone number on their website. I am missing it? Any idea how to speak to them?
Dr.
Google Larrivee in Oxnard, CA and it will pop up. I've done it a few times before...
Thanks for the tip! :thumb
Dr.
Getting the number does not mean anyone will answer the phone.
Jim
Quote from: jwsamuel on November 18, 2009, 08:09:39 AM
Getting the number does not mean anyone will answer the phone.
Jim
I just called, there is a recording saying they are not taking calls. So much for the human beings (who buy their products) of the world.
The world just ain't right!!!!!
Dr.
Larrivee Guitars
780 Cordova Street East,
Vancouver, BC V6A 1M3 604-253-7111
They have always answered the phone up there.
If it's customer service you're after they will transfer you to Oxnard and you may get voice mail again but at least in right dept, if you will.
Plus if no response you can call them back and notch it up if you want.
Matthew Larrivee just returned my 2nd e-mail. I am glad to get a response, but sometimes I feel the Internet is a double-edged sword. E-mail is such a lame way to communicate.
Dr.
I hope they're busy finishing my OO-03 just in time for Christmas! :winkin:
Quote from: Strings4Him on November 18, 2009, 06:09:38 PM
I hope they're busy finishing my OO-03 just in time for Christmas! :winkin:
Didn't you hear, they took everyone there on a month long cruise as a Christmas present. They left today and the factory is closed till Easter.
Quote from: Dr.Lee on November 18, 2009, 01:49:45 PM
I just called, there is a recording saying they are not taking calls. So much for the human beings (who buy their products) of the world.
The world just ain't right!!!!!
They do not respond to letters too.
I really like my Larrivee D-50 and may buy other Larrivees in the future, but will probably only buy used. With their lack of customer service, I really can't see any reason to buy a new guitar unless it is the only way to get what I want.
Jim
I just got finished e-mailing back and forth with Matthew Larrivee. It was nice that he responded, but it took 2 e-mails, and for a company not to take phone calls is very frustrating. They need to step it up.
Dr.
Quote from: Strings4Him on November 18, 2009, 06:09:38 PM
I hope they're busy finishing my OO-03 just in time for Christmas! :winkin:
Oo a 00-03. How delicious. Did you order it custom made? What woods? 12 or 14 fret? I'll bet you can't wait - congratulations. :drool: Rick
Quote from: leerichards on November 18, 2009, 09:11:32 PM
Oo a 00-03. How delicious. Did you order it custom made? What woods? 12 or 14 fret? I'll bet you can't wait - congratulations. :drool: Rick
Not custom. There's a thread with a not too meaningful title about a run of 20 00-03s being made. They are close to being advance ordered if I read whats happening right. several dealers will have them. I'll change the thread title so you can find it.