Hi All,
I have a question to you:
Have you ever deal with Larrivee Customer Support? For example asking your guitar manufacturing date?
What is your experience with them? Did you get reply?
The reason I am asking this is that my request for manufacturing date of my L-03R are ignored... at least after 4 request there is no answer from them. I gave 2 alternative email addresses which will not block any email.
Please share... I am starting to think that Larrivee Support is suck. :?
cheers,
Peter
Call them. The number is on the website. I have been able to talk to Brian in customer service every time and he is very pleasant and helpful.
QuoteHave you ever deal with Larrivee Customer Support? For example asking your guitar manufacturing date?
Have requested build date for two Larrys, both times got email response with a day or two no probs. If you are that desperate :rolleye: then, as suggested, phone them.
I guess like any company they have to prioritise support questions and build date requests probably have to come pretty far down the pile so no reason for despair.
Pete
Last February I used the online form on Larrivee's webpage to require manifacturing date and woods of my OM-02 and they answered me the day after ! :+1:
Thanks for your reply...
Telephone call is not a good solution since I am living in Germany and telephone cost is critical in my position.
Hmmmm... whats wrong then? Only small request but no reply... how about big request? :? :doh
any other experience? or all have good one?
cheers,
Peter
They responed with my build date in 2 days . I think your experence is far from the norm.
Quote from: inspector13 on March 27, 2008, 07:05:32 AM
Call them. The number is on the website. I have been able to talk to Brian in customer service every time and he is very pleasant and helpful.
Actually Larrivee no longer has any phone number listed on thier site. E-mail support only._
Quote from: bigjay on March 27, 2008, 07:36:06 AM
They responed with my build date in 2 days . I think your experence is far from the norm.
Thanks Bigjay... I am thinking also the same, but why? Country filter?
cheers,
Peter
How about if someone stateside were to call or email it in for him. Maybe use a pm to get the serial number..call it in , and once you get the info for him shoot him another pm with his build date. Sounds like an easy way to help a fellow Larrie owner. I'd be willing to give it a shot.
I'm going to guess that even Brian gets a day off now and then and a couple hundred emails a day add up. Price of success? I gather the on-line dater works well.
Like others have noted, I have requested build dates twice and received replies by the next day both times.
I also got my build date the next day after submitting the serial number.
Quote from: ducktrapper on March 27, 2008, 02:17:06 PM
I'm going to guess that even Brian gets a day off now and then...
I no longer handle customer service. CS is handled out of California nowadays and I am in Vancouver. Send info requests to info@larrivee.com
I bought an OM-03 a few weeks back, sent an e-mail requesting information & had a reply within 3 or 4 days. I think it is unusual they have not replied back.
TMAC :nice guitar:
Quote from: Brian Trepanier on March 27, 2008, 02:57:37 PM
I no longer handle customer service. CS is handled out of California nowadays and I am in Vancouver. Send info requests to info@larrivee.com
Thanks for replying Brian... I did send email to info@larrivee.com 3-4 days ago but till today no luck...
cheers,
Peter
Quote from: snkysnake on March 27, 2008, 08:28:49 AM
How about if someone stateside were to call or email it in for him. Maybe use a pm to get the serial number..call it in , and once you get the info for him shoot him another pm with his build date. Sounds like an easy way to help a fellow Larrie owner. I'd be willing to give it a shot.
Thanks Snkysnake... PM sent. :wave
cheers,
Peter
Nice to know Larrivee, or at least Brian, monitors the website. Both of my build date requests were answered by Brian. Thanks for your prompt replies and all you do on behalf of we Larrivee fans.
i have only ever emailed them about warranty regristration stuff. and did get a quick response.
but now my question to everyone is........ why does the manufacture date matter? :? is it just so you know? or is there some other signifiance that im unaware of? haha
Peter , I sent off the email inquiry. hopeully we'll have your info soon. It might be the first part of next week since the weekend is upon us. Glad to help you out.
Quote from: KenHolden on March 27, 2008, 07:15:18 PM
i have only ever emailed them about warranty regristration stuff. and did get a quick response.
but now my question to everyone is........ why does the manufacture date matter? :? is it just so you know? or is there some other signifiance that im unaware of? haha
Larrivee guitars take exactly 173 days to begin opening up and reach their full sonic potentiential in 937 days :rolleye:
Just curious, really :smile:
Quote from: knowspicker on March 27, 2008, 10:02:18 PM
Larrivee guitars take exactly 173 days to begin opening up and reach their full sonic potentiential in 937 days :rolleye:
Just curious, really :smile:
Umm... I hate to be a jerk... but you don't know what you're talking about. It totally depends on the moon phase in which the wood was cut and the type of tropical frog pee that soaked into the tree over its life span. There's a whole mathmatical formula which takes into account the color of the frogs and diet but trust me its way over your head; and besides you just have to have the magic touch to be able to correctly mix the correlation of moon phase with frog value. New moon venezuelan yellow frog mahogany sounds terrible!
My experience is much the same...emailed several different serial numbers to Luke at Larrivee and he always has responded in a day or two for each request!
Greg
Quote from: jeremy3220 on March 27, 2008, 10:25:05 PM
Umm... I hate to be a jerk... but you don't know what you're talking about. It totally depends on the moon phase in which the wood was cut and the type of tropical frog pee that soaked into the tree over its life span. There's a whole mathmatical formula which takes into account the color of the frogs and diet but trust me its way over your head; and besides you just have to have the magic touch to be able to correctly mix the correlation of moon phase with frog value. New moon venezuelan yellow frog mahogany sounds terrible!
:laughin: :laughin: :laughin: :laughin: :cheers
Quote from: snkysnake on March 27, 2008, 08:26:47 PM
Peter , I sent off the email inquiry. hopeully we'll have your info soon. It might be the first part of next week since the weekend is upon us. Glad to help you out.
Thank you very much Snkysnake... :thumb
Its morning now in Germany and here I share my Frühstück (breakfast) with you :bgrin: :coffee :coffee :coffee :donut :donut :donut
Hi All,
Thanks for your reply...
The main topic of this thread is about Larrivee Customer Support in general.
Asking the manuc date is one small thing and less important than any other support request, I guest. If this un-important thing is neglected... I am worry for the big request (any "important" questions).
So... if you have any other experience with Larrivee Support other than asking the manuc date, please share also. :smile:
cheers,
Peter
Peter..we have your info ! Check your PM
Thanks go out to Luke at larriveeinfo . com
Excellent customer support from them -- especially Luke. He has always been very helpful. I am quite impressed.
I have personally had very very good service from Larivée when I needed it for a warrantee issue :thumb
Use the search function on the forum and you can find lots of happy customers. Most who were not satisfied were either too impatient or had unrealistic expectatations.
ds :beer
luke has been great to me.
I can only speak for myself and all I can say is that Larrivée customer service has been second to none. Brian's been great. Luke was a big help to my brother when he recently needed emergency repairs. On top of that, Matthew Larrivée has been absolutely terrific.