Main Forums => Larrivée Guitars => Topic started by: Mr_LV19E on May 17, 2007, 02:19:29 PM

Title: Larrivee Warranty Service
Post by: Mr_LV19E on May 17, 2007, 02:19:29 PM
       :wave Hello all, from a newbie

    My question, has anyone here had to have warranty work done on their Larrivee?  What kind of repairs were needed?  What was the turnaround time on the repair?
   
     I had to send my new Larrivee back :crying: for some finish issues on the back side and I'm curious as to whether anyone else here has had a warranty issue and how long it took to get resolved.

     This is a great site and I enjoy reading all your posts.

  Good day folks,

    Roger

:donut :donut2 :coffee :donut2 :coffee :donut :donut :coffee :donut :donut :donut2 :donut2 :donut2
Title: Re: Larrivee Warranty Service
Post by: DrLeeDetroit on May 17, 2007, 07:31:15 PM
Someone will chime in soon with an actual experience, which I have not had -- but I've heard and read good things about most aspects of Larrivee's customer service. They really seem to want to do right by us.

--Lee
Title: Re: Larrivee Warranty Service
Post by: prof_stack on May 17, 2007, 09:16:50 PM
You will not find a finer company to do warranty repairs.  Fret not, so to speak.
Title: Re: Larrivee Warranty Service
Post by: JoeInLex on May 17, 2007, 10:35:03 PM


Had an L go back for a repair of a hump at the neck / body junction.  Had it back in under a month.   Beautiful job.  The guitar is again absolutely terrific.  Thank you Brian Trepanier at Larrivee for you terrific customer service and professionalism.

Title: Re: Larrivee Warranty Service "Update"
Post by: Mr_LV19E on June 08, 2007, 08:06:05 PM
Very excited to say I got my guitar back today after only 3 weeks and the back looks way better. :thumbsup Very quick turn around on Larrivee's part :thumbsup :thumbsup. I'm so impressed I will buy another one!

Oh and I almost forgot, I posted pic's in the pic section.

Roger