My OMV-03R needed some minor warranty work, and it turned out great. There was a fairly deep cut in the fretboard just below the topnut. Looked like whoever installed the topnut at the factory slipped with a woodworking tool. Anyway, it was sent back about five weeks ago and returned today. The cut in the fretboard was repaired so well that it is absolutely impossible to tell it was ever there. My local repair guy was impressed, too. As an added bonus, my el-cheapo plastic bridge pins were replaced with a set of ebony pins with very colorful abalone dots. Way to go Larrivee!
Glad to hear you got it back in such great shape! Larrivee does care about their customers and they truly do good work.
Jeff
good to hear you were taken care of... -_-
so hows she play now?
It plays great, but it is still a long way from opening up. Just have to keep playing it!
Those guys are so cool. :mellow:
Gotta love Larrivee service! What does it cost them to throw in ebony pins... not much... but what do they get from such a gesture? They get a satisfied customer who spreads the news about what a great company Larrivee is!
I do agree Larrivée service is good.....sometimes. This is my third go around with their service.
Just wish they would let you know more about what is going on with your guitar after you ship it.
1) Did they receive it?
2) What's the assessment, ie: how is it going to be repaired, what is going to be done to it exactly?
3) A tracking number when shipped back would be great! Then I know someone needs to be home to sign for it.
My L05MT was sent back two weeks ago, for the second time. FedEx tracking was useless, so I don't know where my guitar is? Maybe they should just throw it in a dumpster when/if they get it at Larrivée and I'll just call it another lost cause in my life. I'm very sick of worrying about it.
If they emailed me a said; 'we can't fix it sorry we through it away'. I would be at least done worrying, it would all be over and I could get on with playing my other Larrivées. Just add it to my list of bad internet pruchases and forget about it.
Waiting for my guitar to come back is like going to the toilet sitting down and seeing this!
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You definitely want to go with the grain on that one!! :EM>